(15 April 2021)
We understand that the uncertainty surrounding Covid-19 is prompting questions regarding travel in the UK. We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.
We have been notified by Cornwall Council that all self-catering properties that have a shared access, corridor, stairs or lift, must remain closed until Step 3 of the roadmap, which is from the 17th May 2021. If you have a booking prior to 17th May at an affected property, we have sent you an email to let you know your holiday has been cancelled. Please get in touch if you have any queries.
Can I still book a holiday?
Yes, you can! Please see the details below, which is based on the latest government guidance:
- Holidays starting between 12th April – 16th May (individual households only)
- Holidays starting between 17th May – 20th June (up to two households)
- Holidays starting on or after 21st June (no restrictions on the number of households)
I am due to arrive on or after 12th April but before 17th May, what do I do?
Your holiday can still go ahead. No mixing between different households indoors will be allowed.
I am due to arrive on or after 17th May but before 21st June, what do I do?
Your holiday can still go ahead. Mixing of up to two different households indoors will be allowed.
I am due to arrive on or after 21st June, what do I do?
Your holiday can still go ahead. There are currently no restrictions on the number of households mixing from this date onwards.
What happens if I have a booking with you and the government enforces another lockdown?
If the property is not available due to government restrictions, we will contact you with your options. You will be able to transfer your dates or opt for a credit note or refund.
Can I cancel my holiday?
If you choose to cancel a holiday that falls outside of restricted dates, normal cancellation terms would apply.
What extra precautions are you taking for my stay?
We have extended our changeover hours to a 5 pm arrival and a 9 am departure to give housekeepers more time to carry out extra sanitisation in accordance with industry guidelines for this situation. Please check your arrival details as these hours may vary for certain properties.
Track and trace: The UK government now requires all members of a party to scan in via the QR code provided in the property. Therefore, if you haven’t done so already, can we kindly ask all party members to scan the QR code at their earliest convenience. If you or a party member don’t have access to a smartphone or the NHS app, please email firstname.lastname@example.org or call 01736 490640 with the contact details (name and telephone number) of any party members who don’t live at the address used when making the booking.
If you are concerned that this may affect your booking with us, please get in touch by emailing email@example.com or phoning us on 01736 490 640.