(29 June 2020)
We are delighted with the governments recent announcement that we are now able to once again welcome guests to St Ives from Saturday July 4th 2020.
We will be contacting all of our summer guests to share the news and confirm how we can safely welcome all of our arrivals ahead of their holiday.
Our office will now be open Monday - Saturday.
Please read the following information as we understand given the uncertainty surrounding Coronavirus ( Covid-19) it is prompting questions regarding holidays and travel in the UK.
We are accepting new bookings for all holidays from 4th July onwards until further notice or government announcements say otherwise as we continue to adapt to the changing conditions.
Any new booked holiday dates after 4th July that fall within an extension of the government travel restrictions or future lockdown we will contact you with your options if you place an online booking.
If you have an existing booking with us this summer from 4th July and you would like to discuss your options in light of the uncertainty please contact us by phone or email.
We are being as flexible as we can with all bookings from 4th July and will do our utmost to ensure you have a holiday to look forward to either this summer or at a future date in lovely St Ives. We are offering to transfer your holiday to a future date this year or into 2021 should there be a future government lockdown and defer your balance payment accordingly if your deposit is paid, or transferring the whole holiday over as a fully paid credit should you have paid the balance payment.
As an extra precaution for the safety of everyone from 4th July onwards, the changeover day period has been extended to allow our housekeeping teams to carry out extra cleaning in accordance with industry guidelines for this situation. Check-in is now strictly from 6pm and check-out is now 9am unless otherwise notified by ourselves. We apologise for any inconvenience and thank you for your understanding & co-operation in the interest of hygiene & safety.
If you have holiday insurance but are unsure if this will cover you , please contact your insurance provider for advice and we please ask that you make any payments for holidays including deposits & balances by credit card where possible.
For any holiday queries that you may have please email firstname.lastname@example.org with your booking reference number and we will be in touch as soon as possible, alternatively please call us in 01736 490 640. Thank you for your patience and understating.
The Cherished Cottages Team