(20 January 2022)
If you are concerned that this may affect your booking with us, please get in touch by emailing firstname.lastname@example.org or phoning us on 01736 490 640.
We understand that the uncertainty surrounding Covid-19 is once again prompting questions regarding travel in the UK. We hope our most frequently asked questions will provide you with some clear answers relating to your upcoming holiday.
Can I still book a holiday?
Yes, you can! Based on the latest government guidance, all UK holidays currently have no restrictions. However, we always recommend to all of our guests that you take out a personal travel insurance policy when booking a UK holiday.
What happens if I have a booking with you and the government enforces another lockdown or applies new restrictions on UK travel?
If the property is not available due to government restrictions, we will contact you with your options. You will be able to transfer your dates up to a year ahead in the same amazing property or opt for a credit note.
What happens if I have a booking with you and one of our party contract Covid 19 prior to arrival?
If you were to contract Covid and were unable to travel, we will happily move your holiday to another date in the same property, or try to resell your dates to enable us to issue a refund, although sometimes this is not possible due to the late notification. We can also issue a letter for your insurance company to back up your claim, if your personal insurance cover has Covid cover built in the policy.
Can I cancel my holiday?
If you choose to cancel a holiday that falls outside of restricted dates, normal cancellation terms would apply.
What extra precautions are you taking for my stay?
We have extended our changeover hours to a 5 pm arrival and a 9 am departure to give housekeepers more time to carry out extra sanitisation in accordance with industry guidelines for this situation. Please check your arrival details as these hours may vary for certain properties.