COVID-19

18.03.20

Dear valued guests and friends of Cherished, 

With the news dominated by the increased awareness and transmission of COVID-19, we wanted to get in touch to let you know that we are vigilantly implementing enhanced protocols to ensure the safety of your St Ives holiday.  

We are a small business and family is our number one priority. We want you to make the best decisions for your family’s safety and well-being and we want to help as much as possible. Therefore, as we understand the hesitation to travel now in light of COVID-19, we are implementing a flexible policy to amend the dates of your holiday* (*at the same property, with no administration fee, for a like-for-like priced week or higher priced week) as everyone deserves something to look forward to. 

The safety of our staff and guests is paramount and we take great pride in maintaining the highest standards of cleanliness and hygiene through our third-party housekeeping teams and Property Management team and are ensuring that changeovers are effective and thorough. At this time, we ask that if you are due to travel to one of our Cherished properties and are not feeling well, we ask you to postpone your visit until you are feeling better. 

We continue to follow the guidance received from the relevant agencies including, Public Health England and the government to ensure that we provide the most accurate and up to date information on the dynamic and ever evolving situation. For now, it is business as usual until we hear otherwise, and we will continue to offer holidays in beautiful St Ives.  

Kind Regards,  

Tim, Molly, Sarah & Christine

The Cherished Team
Cherished Cottages Ltd

tel. 01736 490640
www.cherishedcottages.co.uk

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