Cottage Owners FAQs

Do customers pay a booking fee?
No.  We do not charge an additional fee to our customers, the price is as shown with no hidden extras. 

How much does it cost to join Cherished?
There is a one-time charge of £200 which is deducted from our first payment to you.  We do not ask you to pay any monies up front.  This fee contributes to the cost of a professional photographer, design and print of your property information card and the design and installation of your property details onto our website.

What will be the commission charge?
At Cherished we can offer an excellent and competitive rate of commission given the cherished service that we provide. This can be discussed in depth on meeting you!

Do you charge an annual fee?
No.  Once you have paid the joining fee there are no additional or annual fees.

What regulations do I need to adhere to?
There are certain regulations that are put in place to protect your guests and you. 

You are required to carry out a risk assessment and take steps to minimise any risks identified.  We require you to produce an access statement which provides guests with detailed information about your property and whether it's facilities and access are suitable for them.  This information is added to your property details on our website.

When furnishing your holiday home it is important to make sure that your furniture and furnishings comply with the British Standard fire safety requirements.

You are required to hold public liability insurance.  Most insurance companies offer this service which can be simply added on to your buildings insurance.

Annually, a PAT test is required on all small electrical appliances and a gas safety certificate is needed on any gas appliances or fires.  We can arrange these with our local electricians and plumbers.

Can I use the property myself?
Yes of course.  Our contract allows you to use your property up to six weeks per year with up to three weeks of these being "peak weeks".  "Peak weeks" are defined as school holiday dates.  These weeks can be booked when your contract is up for renewal or as the year goes along, provided the week has not already been booked.

What happens if a guest cancels their holiday?
We recommend to all of our customers that they take out comprehensive travel insurance.  Our terms and conditions state that once a deposit has been taken the guest is liable for the balance payment.  If a customer has to cancel their holiday they will only be reimbursed, less an administration fee, if we are able to re-let the week.  We do not charge our owners an additional cancellation fee.

What happens if a guest damages my property?
The majority of our customers take very good care of the properties they stay in.  However, occasionally damage to properties can happen.  In this case, we take photographic evidence and deduct costs from the damage deposit that we hold.

• Why Cherished Cottages?
• Complete Management
• How Will We market Your Property?
• Sales & Customer Service
• How Will We Work Together?
• Owner Endorsements
• FAQs
• How Do You Join Cherished?
• Request a Property Owners Guide